Shipping Policy – Frypannology

Last Updated: December 30, 2024

At Frypannology, we are dedicated to providing a seamless and efficient shipping experience for our customers in Australia. Below is a detailed overview of our shipping policy.

1. Shipping Costs

We offer FREE SHIPPING on all products available for purchase.

2. Order Processing and Delivery Time

Order Cutoff Time:
Orders placed by 12:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) will be processed promptly.

Processing Time:
Orders are processed within 1–2 business days (Monday to Friday) after payment confirmation.

Transit Time:
Delivery typically takes 2–3 business days, depending on your location.

3. Order Tracking

Once your order is dispatched, you will receive an email with tracking details and a link to monitor your delivery. Additionally, if you have provided a mobile number, an SMS notification will be sent on the delivery day.

Missed Delivery:

The courier may leave the parcel with a neighbor or in a secure location.

If delivery is unsuccessful, the parcel will be returned to a local depot, and a card with instructions for rescheduling will be left.

4. Missing Order Confirmation Email

If you do not receive an order confirmation email:

Check your spam/junk folder.

If you still cannot find it after 1–2 days, contact us at Frypannology@outlook.com for assistance.

5. Order Modifications or Cancellations

Before Checkout:
You can modify your order directly in the shopping cart.

After Checkout:
Contact us immediately at Frypannology@outlook.com, and we will do our best to accommodate changes before shipping.

Cancellations:

Orders canceled after 48 hours may incur additional fees.

If the order has already been shipped, the customer will bear the return shipping costs. Refunds will be issued to the original payment method once the returned product is received.

6. Address Corrections

If you provided an incorrect shipping address, please contact us at Frypannology@outlook.com as soon as possible. We will make every effort to update the address before shipment.

7. Delayed Deliveries

If your order is delayed beyond 9:00 PM on the expected delivery date, this may be due to unforeseen circumstances. Most delays are resolved within a day. For further assistance, contact us with your order number.

8. Issues with Orders

We are committed to ensuring your satisfaction. If your order is incomplete, incorrect, or missing, contact us immediately:

Email: Frypannology@outlook.com

Phone: +61883323887

We will resolve any issues promptly.

9. Contact Information

Trade Name: Frypannology