Last Updated: December 30, 2024
At Frypannology, we are committed to providing a seamless shopping experience. If you’re not fully satisfied with your purchase, we offer a 30-day return policy, allowing you to return items within 30 days of receipt.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
Condition of the Item
Items must be in their original condition: unworn, unused, with tags attached, and in the original packaging.
Proof of Purchase
A valid receipt or proof of purchase is required.
How to Initiate a Return
To start the return process:
Contact us at Frypannology@outlook.com
Upon approval, we will provide instructions for returning your package.
Return Method: By mail
Return Label: Included in the package, free of charge
Restocking Fees: No cost
Return Address:
19 Melrose Ave, Easton, Beulah Park, South Australia 5067, Australia
Note: Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your items upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at Frypannology@outlook.com.
We will assess the issue and arrange for a replacement, repair, or refund.
Non-Returnable Items
The following items are not eligible for return:
Perishable Goods: Food, flowers, plants, etc.
Custom Products: Personalized or special-order items.
Personal Care Items: Beauty or hygiene products.
Hazardous Materials: Flammable liquids, gases, or other hazardous items.
Others: Sale items and gift cards.
If unsure, contact us at Frypannology@outlook.com for clarification.
Exchanges
For exchanges, please:
Initiate a return for the unwanted item.
Place a new order for the desired item.
This process ensures faster handling of your exchange.
Australian Consumer Law Compliance
This policy adheres to the Australian Consumer Law (ACL).
Under ACL, you are entitled to a replacement or refund for products with a major failure.
You can have goods repaired or replaced if they fail to meet acceptable quality standards.
For detailed consumer rights, visit the Australian Competition and Consumer Commission (ACCC).
Refund Process
Once we receive and inspect your return:
We will notify you of the refund approval status.
Approved refunds will be credited to your original payment method within 10 business days.
If your refund hasn’t been processed within 10 business days after approval, contact us at Frypannology@outlook.com.
Return Shipping Costs
For Damaged or Incorrect Items: Return shipping is fully covered by us.
For Change of Mind Returns:
A prepaid return label is included in your package.
Return shipping is free of charge.
Return Label and Packaging
Ensure items are securely packaged to prevent damage during transit. Use the prepaid return label provided and include all original accessories, documentation, and packaging.
Contact Us
For any questions or further assistance, reach out to our customer support:
Email: Frypannology@outlook.com
Phone: +61883323887
Address: 19 Melrose Ave, Easton, Beulah Park, South Australia 5067, Australia
We are here to ensure your shopping experience with Frypannology is smooth and satisfactory.