Effective Date: December 30, 2024
At Frypannology, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you consent to the practices described in this policy.
Please review this policy carefully.
1. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on our website, and the “Effective Date” will be revised. Your continued use of our services after the updates are posted signifies your acceptance of the changes.
2. Information We Collect
We collect personal information about you in various ways, including when you interact with our website, use our services, or communicate with us.
2.1 Information You Provide Directly
When interacting with us, you may provide:
Contact Information: Name, address, phone number, and email address.
Order Details: Billing and shipping addresses, payment information, and order specifics.
Account Information: Username, password, and security questions.
Customer Support Details: Information provided in communications such as inquiries, complaints, or feedback.
2.2 Information Collected Automatically
We may automatically collect information using technologies such as cookies and tracking pixels, including:
Device and browser information.
IP address and geolocation data.
Browsing behavior, including pages visited and time spent on our site.
2.3 Information from Third Parties
We may receive your personal information from:
Payment Processors: For transaction verification.
Shipping Partners: To facilitate timely deliveries.
Marketing Platforms: To enhance your user experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Providing and Enhancing Our Services
To process payments and fulfill orders.
To manage returns, refunds, and exchanges.
To maintain and improve your user experience.
3.2 Marketing and Advertising
To send promotional emails, newsletters, and special offers (with your consent).
To display personalized advertisements on our website and third-party platforms.
3.3 Security and Fraud Prevention
To detect, investigate, and prevent fraudulent activities.
To ensure the security of your personal information and account.
3.4 Communication and Customer Support
To respond to inquiries, complaints, and resolve issues.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable core website functionality (e.g., shopping cart).
Analyze website performance and user behavior.
Personalize advertisements based on your preferences.
You can control your cookie settings through your browser. Disabling cookies may affect your ability to use certain website features.
5. Sharing Your Information
We only share your personal information when necessary, including with:
Service Providers: For payment processing, shipping, analytics, and customer support.
Marketing Partners: To improve advertising and promotional efforts.
Legal and Regulatory Authorities: As required by Australian law.
Corporate Transactions: In the event of a merger, acquisition, or similar business event.
We do not sell or share your sensitive personal information without your explicit consent.
6. Data Security and Retention
We use industry-standard security measures to protect your personal data. However, no system is completely secure, and we strive to safeguard your information. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.
7. Your Rights
Under Australian privacy laws, you have the following rights:
Access: You can request a copy of your personal information.
Correction: You can request the correction of any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to legal exceptions.
Withdraw Consent: You can withdraw your consent for certain uses of your data.
Restrict Processing: You can request the restriction of processing your data in certain situations.
To exercise your rights, please contact us at Frypannology@outlook.com. We may require proof of your identity to process your request.
We will not discriminate against you for exercising your rights under Australian privacy laws.
8. International Data Transfers
Your personal data may be processed outside Australia. We ensure that any international transfers of your data comply with Australian privacy laws and provide adequate protection for your personal information.
9. Children’s Privacy
Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review the privacy policies of these sites before sharing any personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: Frypannology@outlook.com
Mailing Address: 19 Melrose Ave, Easton, Beulah Park, South Australia 5067, Australia
We are committed to addressing your privacy concerns promptly and effectively.